I purchased merchandise at a show or at a concert, can I make a return or exchange? Nick April 24, 2018 21:40 Follow We cannot accommodate any return or exchange requests for merchandise purchased at a concert or show. We can only assist customers who purchased an item online through a store that we are associated with. Related articles I don’t want the items that I ordered anymore. How can I return them for a refund or an exchange? Limited Edition Items & Pre-Order Sales My tracking information states “delivered,” but I still haven’t received anything, what do I do? When will my order be shipped/How long will it take for my item to arrive? My digital download redemption code doesn’t work and/or expired, how do I get the files? Comments 0 comments Article is closed for comments.